Join us for an exclusive webinar titled “Turning Dissatisfaction into Opportunity: Strengthening Connections Through PR,” as Karen Ryan, APR, CPRC, Public Relations Director for LCEC provides valuable insights into leveraging public relations skills to transform customer dissatisfaction into opportunities for trust-building, loyalty, and long-term success.
When: Wednesday, February 26
Time: Noon – 1:00 PM
Where: Online (Zoom link provided upon registration)
During this webinar, participants will explore strategies to address dissatisfaction stemming from issues such as service interruptions, billing challenges, long wait times, and communication gaps. Ryan will outline proven techniques for maintaining open and clear communication across multiple platforms, personalizing responses to customer concerns, and providing timely, transparent solutions.
Key topics include:
- The power of listening and swift action to rebuild trust.
- Using customer feedback to identify root causes and drive improvements.
- Clear and consistent communication to enhance understanding and loyalty.
- Case studies demonstrating how proactive outreach can turn negative situations into positive outcomes.
Customer dissatisfaction doesn’t have to be the end of a relationship; it can be a catalyst for strengthening connections and ensuring lasting outcomes. Discover how to turn these moments into opportunities to strengthen your brand and demonstrate unwavering dedication to exceptional service.
Don’t miss this opportunity—register today to secure your spot!
Cost:
- FREE for FPRA Members
- FREE for FPRA Student Members
- $10 for Non-Members
- $5 for Non-Member Students
-
Turning Dissatisfaction into Opportunity: Strengthening Connections Through PR
February 26, 2025
12:00 pm - 1:00 pm